I Do NOT Negotiate With Terrorist: Dealing With Feedback Extortion on eBay
Look man, I go a low tolerance for BS and I am sure the new show title of “B.S. Walks” makes that pretty clear. However, that show launch is over and it went pretty well for the launch. We do it every week now and it is all good.
So the show planning is over and now its BACK to business! Here is the email I got today…
So guess what? I wrote her 5 little words… (watch the video below)
Ok, she responded back that “A little dramatic” in her email and then I wrote…
She replied back “lesson learned” apologized and I gave he a DEEP discount and thanked her for her understanding. Win – win baby, YES!
So all of this is a lesson for both buyer and seller. If you buy something, do not AGREE to pay and then complain, duh? But also if you have a complaint, try a little honey first, you can always pull out the vinegar later. People WANT to help you, but not if you are being a complete nasty-pants.
If you are a seller, DO NOT get yourself in a shouting match (via email) with a custom, sometimes clever tack can actually defuse the situation and THAT is what we really want anyway.
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Hi. I am a long time reader. I wanted to say that I like your blog and the layout.
Peter Quinn
Bravo John,
Way to turn a negative into a positive.
Win-Win All the way
All the best
JB
As Auntie May always says “Catch more flies with honey than vinegar”
I hate being lied to, and if an item was listed as New and was not disclosed in the auction description as smelling of smoke, I will leave negative feedback and an extremely low DSR. Any item that reeks of smoke is NOT new. I never bid on smokey items. Want to avoid negative feedback and terrible DSR's, Sellers? Then never, ever lie to a Buyer!
Ever think that folks arent LYING to you that maybe the smoke doesnt bother some people? Not everyone is the same…just because you get something that surprises you doesnt mean someone is SCAMMING you -its that attitude that we can ALL do without on Bay!
So ultimately you did negotiate with a terrorist by issuing the refund.
So ultimately you did negotiate with a terrorist by issuing the refund.