eBay & PayPal Step UP To The Plate: Protecting Michael Jackson Fans!

Written by John Comments
Last Updated June 28, 2009

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Yesterday, the eBay UK has made a general announcement on how it will handle ALL ticket purchased for Michael Jackson shows in the UK. Upon confirmation of the death of THE KING OF POP, eBay was very quick to pull down all ticket listings on the platform.

On June 27th the following announcement was posted on the UK eBay General Announcement boards…

The sad news of Michael Jackson’s death has left fans of the King of Pop bereft. eBay is committed to ensuring that no buyer is left out of pocket as a result of the unique nature of the event, and will ensure all buyers on the site can receive a full refund for their ticket purchase.

On this basis, eBay and PayPal is extending its Buyer Protection to all Michael Jackson concert ticket purchases bought on eBay. The company will also help sellers by refunding eBay’s sales commission when they refund buyers for Michael Jackson ticket sales.

Final details of how buyers and sellers can work with eBay and PayPal will be announced early next week.

Regards,

The eBay Team

This is the GOOD side of eBay and Paypal locked inside of the transaction. This is where you can actually see the power of a strong payments policy on eBay and other ecommerce platforms.

When things are going smooth, it is easy to complain about the electronic (really the Paypal only ) payment policy. BUT when something like this happens…something that effects 10’s of 1000’s of ticket buyers? WOW, that is powerful protection! I doubt people that would have paid via Money Orders or Western Union would have EVER seen a dime back without legal representation.

BRAVO to eBay and Paypal!!!

John (ColderICE)
Professed eBay and a Michael Jackson fan

So what do you guys think about this? Please feel free to make a comment on this story…

Hupernikao

Your right John, whats good for the buyer is not always good for the seller. I understand that...but whats good for the buyer doesn't always have to be at the EXPENSE of the seller. Besides...my point was they did it to make their lives easier and more profitable not to protect you me or anybody else but Paypal. Sure if everyone gets ripped off it hurts us too....but Paypal wasnt thinking about YOU OR Me or THE FANS when they announced that message - AIm pretty sure it was more like they were thinking , "all those people used our service to PAY for the tickets! - OH NO WHAT ARE WE GONNA DO?" Not "oh...the poor fans! Lets get all their money back for them so we can protect them! Yea MJ and his fans!" (sorry if that got a little too sarcastic)

John

I agree with BOTH comments here. And that is not really a diatribe either way. Yes, I agree this helps Paypal/eBay but that in my opinion does NOT discount the fact that it is a capability that is IMPORTANT for transaction security.

We are SELLERS and what is good for us, is NOT necessarily good for buyers and vise versa. But if all things are equal, this is GOOD for a buyer. And if the buyers feel secure, ultimately it is good for us by default, even if we hate it.

john

Hupernikao

Sorry...its nice and all but I have a long way to go before I believe Paypal protects anyone but Paypal. Think about it....

This move to refund everyone who paid I believe helps Paypal more than it helps each individual. Its easier to globally announce this instead of having to address each one case by case...again...it helps Paypal more than it helps anyone who bought a ticket, so once again Paypal is covering its rear all the while trying to convince us all they are actually dong US a favor. Uhmm...That being said.....my Mommie always said "if you cant say anything nice don't say anything at all"...so...I'll shut up now, Bye Ya'll.

Henrietta of RedINKdiary

Anyone who paid for an online ticket purchase with WU or a MO needs a mental competency exam.

Being cynical I see instant refunds for buyers and sellers will wait for their refunds. Check your bills item by item!