Things 2 Know: eBay Return Policy & Handling Time Required Tomorrow

Written by John Comments
Last Updated September 21, 2009

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NOTE: I have taken the most frequently asked questions from the eBay boards and reposted them below for you. This is eBay’s FAQ’s and that is here to help you. It is NOT my wording but eBay’s copy below.

You have until September 22 to update your eBay Good ‘Til Cancelled listings with your handling time and return policy. However, we encourage sellers to start updating these fields as soon as possible on their Good ‘Til Cancelled listings. You already need to specify these fields on new listings and relists for most other listing formats.

Are bulk editing tools available to update my Good ‘Til Cancelled listings?
Yes, the bulk editing tools are available now. You can edit these fields using the Bulk Edit tool in My eBay, Turbo Lister and third party tools.

Do I have to accept returns?
We encourage you to accept returns, as this helps increase buyer satisfaction. However, you are not required to accept returns. You may specify "No Returns Accepted" as your return policy.

What elements of my return policy do I need to specify?
If you choose to accept returns, you’ll need to specify the time period in which the item may be returned, how you’ll give the refund, and who will pay the return shipping cost.

Why do you require handling time and return policy?
We want to help narrow the gap between buyers’ expectations and their experiences by providing this information up front. Buyers want to know when they can expect to receive their items and if they can return them. We’ll calculate an estimated delivery date (a range of time) using your specified handling time and shipping service.

Do all categories require handling time?
No, not all categories require handling time. Real Estate, Specialty Services, and all Motors listings (including both Vehicles and Parts and Accessories) do not require handling time.

Do all listing formats require handling time?
No. The following formats don’t require handling time:

Real Estate Ad Format
Classified Ads

What if my item is available for local pickup? Do I still need to specify a handling time?
If your item is available for local pickup only, you don’t need to specify a handling time. If your item is available for local pickup and is also shippable, you need to specify a handling time for the other shipping method(s).

How will delivery estimates be calculated?
We calculate estimated delivery time based on your specified handling time and the estimated times provided to us by the shipping service. Delivery estimates are calculated as a range of days, not a specific date.

How do you calculate delivery estimates for cross-border transactions?
For cross-border transactions, we display the seller’s handling time (e.g., "This seller ships within two business days."), but we do not show an estimated shipping time because of potential delays in Customs.

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