3 Easy Steps To Become An eBay Top Rated Seller

Step #1 — Bend Over

Step #2 — Repeat Step #1

Step #3 — See Steps #1 & #2

Ok, that is admittedly a RANT. Here is the communication I got from a buyer on eBay to my sweet, young, female assistant. Let me set up the scenario for you please. This customer ordered a single $8.00 hat on Saturday, October 24th.

This email came on the following day Sunday October 25th (note, the USPS does not pickup mail on Sunday’s). This order has not shipped yet and of course it is less than 23 hours old from the weekend.

I have removed SOME of the expletives…

Email #1: WHAT THE F**K HAVE YOU DONE????????????????????????????? YOU SHIP TO THE F**KING WRONG ADDRESSSSSSSSSSSSSSSSSSSSSSSSSS!!!!!!!!!!!!!!!!!!

Email #2: I TOLD YOU NOT TO SHIP TO MY PAYPAL ADDRESS!!!!!! DONT YOU READ YOUR MESSGES???????????????

Email #3: IF YOU HAVE SHIP THIS ITEM?????????? WE ALL ARE MESSED UP HEREEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEE

Email #4: UPDATE MEEEEEEEEEEEEEE WHEN YOU READ MY ALL THESE F**KING MESSAGES……

After this series of emails, my CSR agent escalate the emails to me. The item had the proper address on it, and emails were sent to the customer, but the customer admittedly did NOT read his emails! She (our CSR rep) was a little distraught cause she is a new rep and is not aware of some of bullish brutality that all of our eBay CSR’s have to endure weekly with the anonymous eBay email systems.

Editor NOTE: eBay has a system where buyers can anonymously send emails with no return email address included. Our research and pretty much all web based research data shows that people have a much different tonality when they can do things anonymously. So we believe the antiquated eBay email system from the 1900’s actually facilitates this poor uncivilized behavior.

eBay buyer emails are FULL of this, we get about 1000 eBay customer interfaces weekly versus the customer interfaces on other platforms (Amazon, Yahoo, Webstore etc.) and eBay emails are overwhelming different and often more "uncivilized".

I am personally lead to believe this is due to the anonymous nature of the "old school" eBay system that has NO ACCOUNTABILITY built in for the senders.

Email #5 (my response):

Here is your update:

Your order is CANCELLED. I do not know how they act in your home, but that language is NOT ACCEPTABLE in my business. Have a nice day.

Email #6: hy! i am really sorry for me language. i am really asshole. didn’t check my email. just saw your messages. thanks alot. and im very sorry once again. will buy another from you soon.

Now I want you guys to understand… eBay’s Top Rated Seller System would allow for ONLY 2 negative DSR (Detailed Seller Ratings) a MONTH out of the nearly 5000 we do monthly. So lets take a step back.

Pretend that this same guy came into your physical store, leaned over the counter and started to curse-out your young female counter help. What would you DO? … Yep, me too, I would tell them to GET OUT OF MY STORE.

Except in theses cases, my counter is the email box and that customer is IN MY store and I will NOT subject my employees to that type of behavior even though EBAY says they will give me a cute badge if I do.

I could be a Top Rated Seller if I was just willing to be a "Top BeRated Seller"…Unfortunately I was not built (by the Creator and the parents that raised me) to bend over for this type of abuse, I guess.

The integrity of my employees has to come into account and I simply am not going to allow anyone to speak to them in that manner. Its not civil and not acceptable under ANY circumstance. I simply can not "bend over" to satisfy a customer like this just to be included in that program. I do have some morals and they are NOT FOR SALE. I think I should have that RIGHT…Dammit eBay

This case is NOT UNIQUE, we get these types of hot head eBay communications all the time. Welcome to our world, I just needed to vent

Related posts:

1. eBay Seller Team Offers Answers to Top Rated Seller Questions…Well Sorta?!?
2. eBay’s Top Rated Sellers (eTRS) Backlash: Don’t Be A Terrorist!
3. Will This Vintage Seller De-Clutter? How I’m Dealing with eBay’s Latest Changes
4. Thrice-told tales: eBay’s New Resolution Process or Hassle-Free Easy Money for Buyers
5. eBay Seller Gets $4.6 Million for Marilyn Monroe Tomb Plot